resume

This is an unabridged version of my resume. For the standard one page, check out this link.

Community Art Collaborative remote

January 2022 – Present

andros New York, NY

January 2020 – April 2021
Operations Manager, Practitioner Credentialing
  • Project H
    • Organized workflows in two major client projects based on product gaps to meet deadlines via Gantt Charts in Asana
    • Outlined all the changes that needed to happen and relayed the information to six operations managers
    • Participate in product meetings and delineate the technical solutions needed
      • Assist in testing once the product was created
  • Project B
    • Stepped into unofficial project manager position
    • Cleared misunderstanding between product & operations team on product goal through multiple mediums (written explanation, flowchart)
    • Created timelines and gave weekly reports of relevant details to manager, c-suite, and entire company
    • Wrote and used 50+ test cases on the demo product
    • Cross-communicated between the operations, client success, and product team on needs and expectations
      • Structured a template with JIRA bug tickets, example issues, date reported/date fixed, and other important information in one place easily understood for technical and non-technical personnel – a neat summary with details linked for easy access
  • Kanban experience with engineering tickets and operations use
  • Experimented shaping story points for operations use to categorize work complexity and volume as well as project time spent and capacity
August 2018 – December 2019
Operations Associate
  • Consistently took different problems, sifted the system for all the affected data points, and took the necessary course of action to correct everything affected
  • Learned, created, and taught internet macros
  • SME for all provider credentialing in the company
April 2019
  • Interviewed and trained a temporary team of five the entire credentialing process as well as troubleshooting mechanisms
    • Three individuals are hired full time into the company
December 2018
  • Wrote a detailed plan demonstrating the need for a domestic contract team and explaining how tasks would be parceled out for a domestic team
    • Plan was used by manager to c-suite, plans were made for adopting a team within 6 months
 October 2018
  • Responsible for the independent domestic credentialing line of work
August 2018
  • Started by absorbing everything I could through:
    • Creating q&a sessions with members of different departments and asking them questions
    • Diving in headfirst within manual tasks to better understand the processes and bottlenecks

Commvault Tinton Falls, NJ

May 2017 – January 2018
Web Marketing Coordinator Intern

  • Investigated contacts to identify patterns and updated the customer relations management platform

  • Compiled data from a webinar marketing program to analyze viewer habits and develop new leads

  • Collaborated with various marketing teams to create timelines and action plans

  • Used Qlik to check information being transferred into a new database

  • Verified the inaccuracy of a contact database
  • Coordinated the company Hackathon 2017
May – August 2016
Digital Marketing Intern
  • Tested and meticulously error checked 50+ websites, pages, and banner ads used in promoting the company’s new status as leader in Gartner Magic Quadrant report
  • Taught team of 15 how to use new WorkFront through research and study of system interface
  • Updated database and graphs that tracked site visit for monthly reports
  • Error checked 150+ pages on new company partner advantage program, Innervault
  • Organized over 1000 images in company’s media and resource library to be used on company domain
  •  

Scarlet Ambassador Rutgers Office of Admissions

April 2016 – July 2018
Piscataway, NJ

  • Market Rutgers University academics and student life to 30,000+ prospective students through campus tours

  • Inform and address families’ concerns and questions about the university and college life

Her Campus Rutgers Chapter An online global community for college women discussing wide array of topics

Jan 2016 – May 2018
Treasurer

  • Manage the account and handle incoming deposits and outgoing expenses

  • Secure funds for events through fundraising
  • Managed an annual budget of over $600, handling incoming deposits and outgoing expenses
  • Secured funds through fundraising initiatives and budget appeals to university allocations board
  • Crafted 20+ assorted articles and interviews for the online publication every year
Sept 2015 – May 2018
Writer

  • Generate assorted articles and interviews

Treasurer Residence Hall Association

Sept 2015 – May 2016
New Brunswick, NJ

  • Utilize Microsoft Excel to keep accurate and timely records of the budget

  • Develop creative alternatives for food and supplies to cut costs by 25%
  • Recruited 4 local restaurants to donate food for events
  • Manage the RHA account to handle incoming deposits and outgoing expenses
  • Utilized Microsoft Excel to keep accurate and timely records of a yearly $600 budget

  • Developed creative ideas and alternatives for food and supplies to cut costs by over 25%

  • Formed relationships with four local restaurants and received food donations worth over 450 dollars

Orientation Leader Rutgers New Student Orientation and Family Programs

April – August 2015
New Brunswick, NJ
  • Advised 200+ students during Academic Planning and Advising Days on creating college schedules
  • Welcomed, prepared, and engaged all first year students

  • Collaborated with other Rutgers departments to set up and organize 17 orientation sessions

  • Addressed topics of Rutgers academics, sexual assault on campus, and encouraged student involvement

  • Liaise between new students and Rutgers program administrators and staff 

  • Utilized Outlook to answer emails of parents and students and organized for future sessions

  • Led and personally counseled 350+ students throughout 17 orientation sessions, teaching them about life at Rutgers

  • Collaborated with over 25 Rutgers departments to organize and create 17 engaging orientation sessions

Technical Skills from School:

Python
  • Foundations of Programming – Functions and mini programs
  • Business Decision Analytics Under Uncertainty – Conditional probability (trees), Dynamic programming, Stochastic dynamic programming
  • Information System Security – Find consecutive zeros (SHA – Secure Hash Algorithm), Encrypt text to return first few digits and counted number of times it took to get 0 (x amount of times)
Java
  • Data Structures – Stacks, Binary trees, Pop/Push, Queue
  • Introduction to Computer Science – Basics, Favorite was a Project on photo manipulation and pixels
Javascript/HTML
  • Computer Applications – Design own website, Intermediate Excel
R
  • Data Mining – Regression, Support Vector Machine
  • Time Series
    • Project on Suncare products
    • Hypothesis: Warm weather & sunlight + AV’s = higher suncare product sales
    • Led variables: Promo $, Discount, Geography (Average temp, Average precipitation, Sunlight % of day)
    • Compared NYC (4 seasons) and LA (2 seasons)
      • Looked at trends, seasonality
    • Surprised that weather didn’t have an effect on sales
    • Our suggestions: Put more $$ to displays & shift $ from LA to NYC bc the $$ works

Lessons Learned from School:

Time Series:
  • Sampling over time
  • Trends vs Seasonal variation vs Cycles vs Residuals for classical decomposition
  • Simple linear regression
  • Using R, vectors, matrices, summary statistics, factors
Data Mining:
  • Simple linear regression – 1 independent variable + 1 dependent variable (y)
  • Multiple linear regression – many independent variables(s) and 1 dependent variable (y)
  • Dendrograms 
  • Clustering 
© Grace Zhao 2025
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